![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/a49392d1-31c5-469b-96b1-b2671f2a23fb.png)
Hello!
I would like to know why all my SMS are falling into the NO path for all flows? Check the first image please.
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/900f95cf-149b-47fa-88fb-d77bc77a9ed7.png)
We also have signup forms triggering to a list “sms subscribers” but this list is not getting any profiles - 0 profiles there right now.
Exit Intent popup:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/1d9bc297-f586-4ea8-89f2-592fb766a4bd.png)
Welcome popup:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/06b90382-96da-4174-b6e3-902af663ce19.png)
Both popups have also a email optin and have +50 submitted actions… does it mean that all leads are only including their emails but not their phone numbers?
Settings of the SMS subscribers list with 0 contacts.. should I have single optin instead of double optin?
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/ac7127da-8e4f-4ad6-a9d6-2d4678a6166d.png)
Thank you (:
Best answer by Taylor Tarpley
View original