SMS Not Delivering

Hi @SportingSmiles, 

Thanks so much for being a part of our community and asking your first question! 

I would recommend checking to ensure that you are collecting consent from your SMS subscribers. I know you mentioned that some of your employees tested this by adding their phone numbers, but they will need to also opt in to receive SMS marketing. You can test this by using this article, to upload a list of SMS contacts. 

It doesn’t look like you currently have a signup form that is capturing SMS consent/phone numbers either, so I would recommend setting this up so that you can gather both email and SMS from your customers. You can learn to do that here in this article. 

If there’s a phone number in the profile but no consent, the SMS wont send. Additionally, if there’s consent but no phone number, the SMS will also not send. I recommend checking both of these things on your account. You can check how many SMS subscribers you have by creating a segment. You can do this by following these steps.

One last thing on SMS is that if someone formats their phone number incorrectly, it will flag as Invalid Phone Number. Here’s an article that gives an overview of accepted phone number formats. 

Hope this is helpful! 
-Cassy