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Academy "first name" is my email address?

  • 11 September 2022
  • 2 replies
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Userlevel 4
Badge +8

Hi folks,

Hoping someone at Klaviyo can resolve this - I logged into my academy profile and noticed that my first name field is also showing my email address. Happy to submit info via DM etc. Thanks!

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Best answer by Bobi N. 12 September 2022, 06:59

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Userlevel 6
Badge +33

@wernstrom 

this usually happens when you didn’t added any name as your first name. If you go to any account into the account section and then select contact information - personal there you can add your first and last name. After that your first name will show as your first name that you will set there

Userlevel 4
Badge +8

Thanks @Bobi N. , that was it. I use a different “client” email/login for klaviyo that is separate to the one I used for academy stuff, so it’s easy to miss these things. Appreciate it!

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