Access lost to email address linked to Klaviyo account

  • 6 March 2023
  • 2 replies

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I need some help with a dumb situation, I lost access to my email address linked to my Klaviyo account (deletion). I still have my password though, but whenever I try to connect I get prompted with a message asking me to verify the “new device” I’m connecting from (because I cleared my cache). 


The problem is I can’t receive the code as my can’t access my email address (deleted). Is there solution for me to receive this code another way? Or can someone from Klaviyo team help me?


Have a god day.

Best regards,


Best answer by Jakub 6 March 2023, 18:48

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2 replies

Userlevel 5
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Hi @Nico_ltd,

Welcome to the community,

I think this post from @chloe.strange  could help you.


Badge +1

Hi @Nico_ltd,

Welcome to the community,

I think this post from @chloe.strange  could help you.


Hi @Jakub ,


Thanks for the answer.


I already opened a ticket last week concerning the issue, just hoping Klaviyo Team will use “Reply All” as I added another email address in CC where I can receive emails.


If they use “Reply” I won’t receive the email unfortunately, because as explained I don’t have access to it anymore.