Access lost to email address linked to Klaviyo account

Question

Hello,

I need some help with a dumb situation, I lost access to my email address linked to my Klaviyo account (deletion). I still have my password though, but whenever I try to connect I get prompted with a message asking me to verify the “new device” I’m connecting from (because I cleared my cache).

The problem is I can’t receive the code as my can’t access my email address (deleted). Is there solution for me to receive this code another way? Or can someone from Klaviyo team help me?

Have a god day.

Best regards,

Jakub · Accepted Answer

Hi @Nico_ltd,Welcome to the community,I think this post from @chloe.strangecould help you.

Nico_ltd · Answer

Hi@Nico_ltd,Welcome to the community,I think this post from@chloe.strangecould help you.Hi @Jakub,Thanks for the answer.I already opened a ticket last week concerning the issue, just hoping Klaviyo Team will use “Reply All” as I added another email address in CC where I can receive emails.If they use “Reply” I won’t receive the email unfortunately, because as explained I don’t have access to it anymore.

Reply

Sign up

Use your Klaviyo credentials

Log in to the Community

Use your Klaviyo credentials

Scanning file for viruses.

This file cannot be downloaded