@mystica highly recommend Klayvio chat! They are very responsive.

Hi @mystica, 

I agree that chat is a great advantage of paid Klaviyo support as  @chelsgrove mentioned!

However, if you have  downgraded to a free plan and want to restore to a paying plan, you can do that in your account without the help of of support by following the steps in our documentation here! 

Thanks for participating in the Community!

-Taylor 

hello

I have a paid account and I have a monthly payment of 375 euros, but I don´t use my account during 4 months, the question is: can I have a option to maintain active my account during this period that I don´t have activity paying less money, something similar to a  maintenance monthly quote

thanks in advance for your help