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Account Cancellation

  • 21 April 2021
  • 1 reply
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I hope you will refund my fee!

I use shiopify and have uninstalled you guys, but you keep charging me.

I didn't find out about this until today, over 6 months later!

I demand a refund from you guys! And release me from the next charges!
 

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Best answer by david.to 21 April 2021, 22:39

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Hi @owen,

Thanks so much for reaching out to us through the Community, and for sharing your question. For other Community members that may have a similar question around account cancellation in the future, uninstalling Klaviyo would not result in cancelling the account.

Since this question is more account specific, I've reached out to you in a Direct Message to learn more about this situation. In the mean time, I've closed this thread so that our team can further assist you.

Thanks for being a part of our Community!

-David