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Account Disabled after first campaign, any way to get the account balance back?

  • 24 November 2021
  • 1 reply
  • 31 views

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Hi there, 

I have a lead, he just created Klaviyo account and imported old contacts then sent the first campaign. But his account now has been disable. Please advise if he can get the balance back? 

Looking forward to your support.

Best Regards,
Emma

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Best answer by Taylor Tarpley 24 November 2021, 23:09

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Userlevel 7
Badge +55

Hi @emma_hugewinmedia

 

Thanks for sharing your question with the Community! 

 

I would recommend contacting support for queries such as refund requests and problems dealing with changing account settings. The Community is more an environment for product advice, sharing strategies, and peer-to-peer support! 

 

Thanks for being a part of the Community! 

-Taylor