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Good morning, my account was phished last Wednesday. I know exactly what happened and have complied with each Klaviyo request. We previously used 2FA and have now added an authenticator app. We have a case number.

I can get back into my account now, but it has a red banner stating it is disabled. 

This also seems to block customer service access. The case emails are going unanswered. 

It may be time to reach out to billing — we had an autopay process last Thursday, and I also increased our billing to see if a change in the account could get something released. 

Looking for guidance on how to get fully reinstated. 

Hi @LO2GO

I see that you have been working with our security team to have your account restored, I’m glad to see they were able to assist and I’m sorry you had to deal with that! Thank you for being a part of our community!

~Chloe

 


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