Good morning, my account was phished last Wednesday. I know exactly what happened and have complied with each Klaviyo request. We previously used 2FA and have now added an authenticator app. We have a case number.

I can get back into my account now, but it has a red banner stating it is disabled. 

This also seems to block customer service access. The case emails are going unanswered. 

It may be time to reach out to billing — we had an autopay process last Thursday, and I also increased our billing to see if a change in the account could get something released. 

Looking for guidance on how to get fully reinstated.