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Account has just been disabled

  • 1 August 2021
  • 1 reply
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My account has just been disabled, even though I had it verified by a Klaviyo employee from the Success Team last Friday and was assured that I could send my campaign today (Sunday) without any problems.

We want to release a new product today and I don't get any feedback from the support team via email.

I am slowly running out of time and the project seems to be falling through.

If anyone can help me, I would be very grateful!

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Best answer by Dov 2 August 2021, 15:33

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Userlevel 6
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Hello @Bjoern,

I checked in on this internally and it looks like this has been resolved.

Typically, the manual account review process (responsible for the disabled account) turnaround time is 24-48 hours. You can learn more about Klaviyo’s manual review process through the About Account Verification article we offer.

Thanks for being a member of our Community.

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