Active on Site data is going to the wrong account

  • 16 September 2021
  • 2 replies

Badge +4

Hi, I’ve added the Web Tracking snippet to my site and tested that it works, but unfortunately it’s sending the data to the wrong account. I have 2 Klaviyo accounts, one is for testing and one is for my business. The data from my site is going into my testing account, rather than the business site.

Any thoughts? 



Best answer by Manny Singh 16 September 2021, 04:49

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2 replies

Userlevel 7
Badge +38

That's odd.  Did you double check the company id's were correct?

Badge +4

Ha, you know what… i had synced the test account through the integration and it was blocking the business data.

That fixed it… thanks for the tip on the ID check.