Active On Site data, View Product Data, Add to Cart Data is not working

Hi @forman ,

Thanks for sharing.

To troubleshoot, can you confirm that the embed feature is toggled on and saved? It will show that it's toggled on like in your screenshot, but if you aren't clicking Save, then it won't actually apply the snippets. Have you clicked Save on the Shopify page yet?
 
It's usually in one of the top corners of the page:

Another troubleshooting area we can check is that you aren't seeing users trigger the Viewed Product or Active on Site event is because we do not cookie users that signup through Shopify or third party signup forms and is there a popup form on your site that is not inherent to Klaviyo? 
 
Klaviyo cookies users one of 3 ways:
1. User signs up through a Klaviyo signup form
2. User clicks through Klaviyo email to your website
3. You enable an identify API call (requires API work and a developer to set up)
 
If this is the case: What I would recommend here as the easiest solution if you're looking to track onsite users is to recreate the signup forms you have but within Klaviyo. This will allow Klaviyo to cookie the user and therefore track the Viewed Product and Active on Site metrics, as I did below.
 
Here's a help article that goes into greater detail about how Klaviyo cookies users: https://help.klaviyo.com/hc/en-us/articles/360034666712-About-Cookies-in-Klaviyo

Lastly, I would recommend contacting our Support team since they are able to go into your account on a deeper level and check other areas we cannot view in the Community.

Thanks,

Alex
 

When I checked this thing showed up.