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added admin user in settings but the link says its been expired

  • 1 October 2022
  • 1 reply
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Hi,

I tried to add an account as an admin and when the link got was clicked it said the link has been expired ask for another link. Then I send another and it still said the same. I am aware the link gets expired after a set number of hours but this all happened in the course of a few minutes and it still said the link has been expired

A little backstory: The account I added is already an admin in some other account but then a new account was created under the same email id and different account name after referring to klaviyos multi user article. It’s still running through the same problem tho

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Best answer by chloe.strange 3 October 2022, 16:47

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Userlevel 4
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Hi @kunalg013

I’m sorry to hear this issue is persisting. 

My recommendation is to delete that user and re-send the invite. I also recommend that they try opening the invite in an incognito and/or a separate browser to ensure plug-ins are not interfering with the validity of the link. I’m also sharing the Help Center articles on this topic as a reference as well: How to Add Users and Manage Permissions and About Multi-Account User Privileges for the broader community.

Let me know if this continues to be a problem!

~Chloe

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