Dear Sir/ Madam
We're from OrangePrints and we would like to get more information that why our Auto- upgrade has been disabled for our account. But we're still deducted in this month. And please send us an available email to contact because we have sent a lot of emails to your contact mail but didn't get any responses.
We look forward to hearing from you soon
Best answer by David ToView original
Welcome to the Klaviyo Community!
The Community forum is a space for Klaviyo Customers, partners and other users to network and learn from one another. Since this question pertains specifically to your account and its billing plan, you may have more success for an answer in reaching out and speaking with our wonderful Support colleagues.
From your statement however, I think there may be some confusion on how Klaviyo bills - especially surrounding the auto-upgrade option. Auto-upgrade is an optional part of your billing plan where it helps to prevent your campaigns and flow messages from being paused when you hit your plan limit. This function essentially says that if you are nearing the limits of your existing plan, you’ll allow Klaviyo automatically upgrade your plan to the next billing tier to prevent any disruptions in your sending.
One the other-hand, Klaviyo, like any subscription service will bill on a reoccurring monthly basis. So, this means you getting a reoccurring charge is to be expected unless you’ve decided to cancel your account prior to your subscription plan’s renewal date.
I hope this helps!
We have contacted many times your support service to cancel the plan but didn’t get any responses. We’ve also disabled the connection between Shopify and Klaviyo. Your support service is so bad and we will write reviews on other platforms about your service to ensure others will not use this lousy app.
Let me extend an apology for the negative experience you’ve had in cancelling your account.
To do so, you wouldn’t actually need to contact our colleagues at all! If you haven’t already, you can actually cancel your account yourself by following the steps found in our How to cancel your Klaviyo account Help Center article.
Here are the steps to do so: