Hi @dj7777,

Welcome to the4 Community! So sorry to hear that you’ve had a frustrating experience, happy to help!

Yes, I can see that you had a successful chat with a member of our support team and downgraded your account after. If you want to take a break from paying and not sending emails, but don’t want to indefinitely cancel your account, it’s suggested  to ‘cancel’ your account but reactivate it as a free account in the next step of the process. When you are in a free plan, you will not be prompted to auto-upgrade! 

To confirm, did you receive the email before or after downgrading, would you mind providing a screenshot? 

Thanks for participating in the Community! 

-Taylor

thanks, i do not have the “cancel” option, only close

Your SMS subscription has been successfully enrolled in Auto-upgrade, got it for both accounts i have both for email and text. I ended up just closing one account, the other i need to address, thanks

Hi @dj7777, 

In the documentation I linked above, there is a close and cancel option. The close is permanent, but clicking cancel will redirect you to the option of re-activating as a free account. However, yes you will need to cancel both and then auto-upgrade will be off! 

Hope this helps!

-Taylor 

hi there, yes, there is a cancel, there was a cancel. its just not available to me now. do not have the option sadly

my only options are pick a plan LOL