Cannot Upgrade Billing Information

  • 27 October 2023
  • 1 reply


On the Change Plan page, I cannot update my billing information to upgrade to a paid subscription plan. I cannot enter my card number in the placeholder and cannot click on the confirm and pay button. Can someone assist?


Best answer by Taylor Tarpley 27 October 2023, 16:58

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1 reply

Userlevel 7
Badge +60

Hi there @boansanah,


Happy to hear you want to upgrade your sending and profile amount in Klaviyo! 


Since there isn’t a known issue for billing at this time, I would try these trouble shooting steps to see if you can successfully upgrade:

  • Log out of your account and log back in
  • Try again on a different browser 
  • Clear your cache and cookies


Thank you for participating in the Community!