Hi,
Unfortunately we changed our working free account into Test Account (was a misunderstanding)
As far as we can see now, it's not possible to change it back…?
Can anyone help us out?
Best answer by bluesnapper
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Userlevel 7
+39
Welcome to the community
You will need to contact Klaviyo support. I believe they will be able to sort this for you.
I hope you get your issue resolved!
Regards
Andy
Hi @bluensapper,
Thanks for your quick response!
The only thing is the account is more than 60 days old and it's a free account…
As far as I can see I'm not able to contact them…?
Only the chat bot, but he doesn't understand me
Userlevel 7
+39
No problem
I don’t have any free accounts but sometimes chatbots will connect you if you repeatedly say “speak to agent”. May not work with Klaviyo free plan...
Unfortunately, I think you will need Klaviyo's support. I guess your next step depends on whether it's worth creating a new account. If not, you can take out the minimum paid subscription (20 USD) to get support for your existing account.
That upgrade does come with other benefits: increased sending limits and removal of Klaviyo branding. You can cancel a paid plan to switch back to a free one should you wish to do so, but with no refund.
Sorry, I can't be of more help (I am not a Klaviyo employee, just a messenger 🙂)
Regards
Andy
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