We have been a loyal Klaviyo Customer for nearly 4 years! We have an email list of 59,000 customers. We use the platform for both transactional emails and marketing sends. We send on average about 2 Million emails per month. We have 12 active flows that range from abandoned carts to new customer welcomes!
We have been paying $600/mo for the last 4 years and just got a notice that we would now only be allowed 400,000 emails per month at that price...that is an 80% reduction in our send volume for the same price...that means that each of our 10 sends per month will cost $60...make them count!
The really frustrating part of all of this is that we were given 30 days notice to figure out which 1,600,000 emails per month we were willing to give up...Klaviyo accounts for up to 34% of our monthly revenue...so that is a tough decision...the alternative??? Move to a $2,100/mo plan to be able to have all of the same features and send rates for 4X the price….