Hi @MNgo, 

Good to see you again! Thanks for sharing your question with us.

To get more clarity on what might be going on here, you are trying to add a new, third company, using an email and password already connected to two other active accounts?

Can you confirm you are using the same password for this new account? In my experience, you can run into issues when accidentally using the wrong password, but same email.

Thanks for being a constant member of the Community! 

-Taylor

Hi @Taylor Tarpley ! 

Yes circling back round as we’re bringing Klaviyo to a Shopify store this time :D 

So I have a Klaviyo account set up for WooCommerce, now I need to set up a new account for a Shopify store. I want the ability to switch between the two accounts without signing in and out each time as per instructions in that article.  

Yes same email and password used at sign-up, even different company name and URL. Yet I’m getting this error? 

Cheers, 

Michael

Hi @MNgo,

As @Taylor Tarpley mentioned make sure you're using the same email and password. Make sure your browser is not blocking anything (there is a captcha option). 

If this doesn't work the other workaround is to use a separate email address to create the account and then add your existing email address to the new Klaviyo account. This will allow you to see the new store as well.

Hope it helps,

Omar Lovert // Polaris Growth // Klaviyo Master Platinum Partner

We help with e-commerce growth through CRO, Klaviyo and CVO