Customer service live chat support for Australia

  • 19 August 2021
  • 1 reply
  • 48 views

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Is there any plan for offering live chat support for Australian customers? 

It seems crazy to be paying a premium for a paid account and only be able to access support between 10pm - 7am Aus time. 

 


1 reply

Userlevel 6
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Hello @Emma W,

At present, Klaviyo’s live chat support hours are 9am – 5pm EST Monday through Thursday, and 9am – 4pm EST on Fridays for clients on our paid plans. Although this does translate to being 11pm – 7am AUS Monday through Thursday and 11pm – 6am AUS on Friday, you do still have the option of contacting out email support team which operates between 6am – 10 pm EST on weekdays and 10am – 4pm EST on weekends. 

In addition, you can connect with other Klaviyo Community members to learn, grow, and further discuss best practices within our Klaviyo Community space anytime of the day!

As Klaviyo begins to grow and expand, we’ll begin to explore methods of supporting all of our clients globally. I’ll share your feedback with our internal teams regarding our Live Chat availability!

Thanks for being a part of the Klaviyo Community! Have a great day!

David

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