Does Klaviyo bill for suppressed emails?

  • 31 March 2023
  • 2 replies

Badge +1

Hi folks,

If I have 13,000 suppressed emails in my account does Klaviyo bill me for those until they are “removed”?  If so, how do I remove them?  This has been bugging me for months and their AI bot chat support is no help.

Thank you in advance. 


Best answer by retention 31 March 2023, 19:57

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2 replies

Userlevel 7
Badge +58

Hi @Celtic Clothing, welcome to the community!

In short, no, suppressed emails do not count against your profile count and obviously emails are never sent to suppressed profiles so they don’t affect your email send volume.  Klaviyo bills on “active profiles.

Here’s more info:

Hope this helps!

Badge +1

Thank you “Retention” for your kind response.  That was helpful & puts my mind to rest.