I recently enabled double opt-in for my master list. Should the confirmation email show as an event on a subscribers profiles or should I trust that Klaviyo is sending it out? I guess would like some transparency as to whether new subscribers are confirming their subscription.
Best answer by DovView original
Thanks for sharing this with us.
The confirmation email will not display on a subscriber’s profile. With that said, if you’d like to track users who have filled out your signup form but not yet confirmed their subscription, you can create a segment using the $source property (which is the default property that is logged when a user fills a Klaviyo form). By default, the $source property name will align with the name of the sign-up form. Add an additional criteria for “is not in list X”. Here’s an example of a segment if the signup form name is “Just for you” and the list name is “Newsletter”:
Once they’ve confirmed their subscription, they will be a member of the list in question. You can trust if they’ve filled the form that a confirmation email was delivered to them, we also recommend you include a note on the success page of your signup form for users to check their junk/spam/promotions folders.
I hope that’s helpful! Thanks for being a community member.