Downgrade email plan to free

  • 26 January 2022
  • 1 reply

Badge +2

Hi! Might be a strange question, but how do we downgrade our account back to the free plan? FYI we have 155308 Active Profiles  5797 Suppressed profiles and are currently on the 500 people - $20 / month plan. Not sure if that matters.

Asking because we couldn’t find any way to downgrade (back) to the free plan.

Thanks for your help!


Best answer by Dov 26 January 2022, 19:35

View original

1 reply

Userlevel 7
Badge +61

Hi @Luukee,

Thanks for sharing this question with the Community.

First, you’ll cancel your account (don’t worry all of your data will be maintained) and then you’ll reactive it as a free account.

Turn flows back to live once you reactivate your account back to a free subscription. Additionally, you may need to enable any ecommerce or third-party integration once you reactivate.

Thanks for being a member of our community!