Hello community!!
I would like to ask happens if I have 100.000 contacts and want to send 1.100.000 emails. What is the pricing plan for this case?
Hello community!!
I would like to ask happens if I have 100.000 contacts and want to send 1.100.000 emails. What is the pricing plan for this case?
Best answer by alex.hong
Hi there
Thanks for posting to the Community! I’d love to give you more details about our billing plan!
To preface and provide some clarity here:
Klaviyo's billing structure is based on the following two criteria:
1. The number of contacts/Active Profiles in your account (both inside and outside of your lists)
2. The number of emails you send during the month
And an 'Active Profile' is a profile that meets the following two conditions:
1. Has interacted with your website in some way - whether they subscribed to a list, placed an order, or abandoned checkout.
2. Is not suppressed.
Similar to streaming services like Netflix, Klaviyo's billing structure is subscription-based, and opt-in only. Thus as a monthly subscription service, we enable you to select your billing plan based on your own usage. And while you have the freedom to amend that billing plan any time you wish to do so, if you downgrade mid-cycle; your account will still be subject to the plan that it was on when you entered your billing cycle.
Please also note that when you select to downgrade your billing plan, that adjustment takes effect within your account immediately. So if you wish to remain on a billing plan until the end of the current cycle, we recommend that you wait to downgrade the account. Additionally, per Klaviyo's Terms of Service - we do not provide refunds or credits for downgrades. This information is laid out at the following resource here.
With that being said, I believe in your account settings you can choose a plan that is perfect for you!
All the best,
Alex
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