In the account settings, I see that we have more profiles than our current email plan. I don’t know how to interpret this “overage” in practical terms though. For instance, if I try to send a campaign to a segment with 1000 profiles, would those emails be sent without an issue? Or will only a portion of those be sent? Does the limit only apply to campaigns that need to go to more than 2500 profiles? I would appreciate if someone could explain, or point me to any documentation with details.
Best answer by david.to
Your understanding there is correct. You can have more than the number of supported profiles/contacts within your Klaviyo account; however you would primarily be limited to your plan’s number of supported profile/contacts within your campaign sends.
To add to the great details that
Also, when you attempt to send a campaign whose recipient count surpasses your plan limit, Klaviyo will actually prevent your campaign from sending and display a warning message during the final step of the campaign creation during the schedule/send section. Klaviyo’s warning message will indicate that you do not have a plan to sufficiently sent to these recipients and prompt you to upgrade your account to increase your plan’s threshold prior to sending.
I hope this helps!