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How can I get into my account if it's 'inactive'?

  • 22 August 2023
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how to resolve "This account is inactive " problem on klaviyo

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Best answer by Ashley I. 22 August 2023, 16:27

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Hi @Hinny23 ,

Sorry to hear you are having difficulties accessing your Klaviyo account. 

I found this thread where another user seemed to have a similar issue in the past: 

Have you tried to login to your account from a different browser or in an incognito window? If that doesn’t work, I would recommend filling out a Support Ticket under the “Account Access” category from the dropdown. 

Hope this helps!

-- Ashley Ismailovski

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