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How do I access Live Chat if I'm on a Paid Plan and my account is disabled?

  • 18 March 2021
  • 3 replies
  • 58 views

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My account has been disabled for 2 days and I’m still waiting to hear back from the Klaviyo Support Team. I am on paid plan but as my account is disabled, I am not able to sign in to hop on live chat… 

 

Can someone from the support team get back to my request via email hello@hera.studio ASAP or advise here? 

 

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Best answer by caroline 19 March 2021, 14:43

Hi @herastudios,

A member of our Support team has reached out via email this morning to you.

Best,

Caroline

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Userlevel 5
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Hi @herastudios,

A member of our Support team has reached out via email this morning to you.

Best,

Caroline

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Thank you Caroline.

 

Is there a way for our account to access live chat as we are currently on a pay plan with Klaviyo. 

 

I am unable to login at the moment as our account has been disabled.

 

Thanks,

 

Userlevel 6
Badge +5

Hi @herastudios

Thanks for sharing this experience with other members of the Community. As a customer on a paid plan, you will be able to access Chat with the Klaviyo Support team during chat hours from the drop down in your account. Although your account is temporarily disabled from sending, you can still access your account level settings. You can reach Chat Support here by following the below image: 

Thanks, 
-Cass.

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