Hi @herastudios,

A member of our Support team has reached out via email this morning to you.

Best,

Caroline

Thank you Caroline.

Is there a way for our account to access live chat as we are currently on a pay plan with Klaviyo. 

I am unable to login at the moment as our account has been disabled.

Thanks,

Hi @herastudios, 

Thanks for sharing this experience with other members of the Community. As a customer on a paid plan, you will be able to access Chat with the Klaviyo Support team during chat hours from the drop down in your account. Although your account is temporarily disabled from sending, you can still access your account level settings. You can reach Chat Support here by following the below image: 

Thanks, 
-Cass.