How do I contact Klaviyo about billing when I've cancelled my plan?

  • 24 February 2023
  • 1 reply

Badge +1

I’m trying to contact Klaviyo to get them to refund me my bill after I cancelled but it’s absolutely impossible.

Because my plan is cancelled, I can’t use the live chat or email function. I’ve raised a ticket which they’ve replied to but I cannot reply to them as the email bounces back because apparently it’s spam. I don’t want to spend all day trying to find out how to contact Klaviyo, I’m trying to run a business!! 

All I want is a refund for my cancelled plan. The plan was cancelled on the day the money was taken!


Best answer by Taylor Tarpley 24 February 2023, 23:03

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1 reply

Userlevel 7
Badge +60

Hi @creativehouseuk


Thank you for letting us know about this frustrating experience, happy to help!


I sincerely apologize for the experience you’ve had with this! You get to the bottom of this with our Support team by submitting a request form and labeling it as a  “Billing dispute” option, You should be able to converse with them via email when labeling your request this way! 


Please let us know if you run into any more issues!