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How do I remove or delete a duplicate Klaviyo account?

  • 6 March 2021
  • 1 reply
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Hi Klaviyo Family,

I am new member of this family, Hope all of you are doing good.

I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account  on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion, 

Thanks in advance

Kind Regards

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Best answer by julie.accardo 7 March 2021, 18:14

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Userlevel 5
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Hello,

For this request, I’d recommend creating a ticket with our support team at success@klaviyo.com. There is some account specific information that we will need to collect from you in order to proceed with possibly removing one of the accounts created in error. 

Best,

Julie

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