How do I remove or delete a duplicate Klaviyo account?

Question

Hi Klaviyo Family,I am new member of this family, Hope all of you are doing good.I need your help regarding my account, accidently ( I Think) i have opened 2 klaviyo accounts for one shopify store, one is with store name and other one is with company name, I don’t know if it is normal or i have done mistake, I removed one integration but account still appears with the other account  on my klaviyo screen. i uninstalled klaviyo from the shopify to reinstall it but when re installed ,again both account appeared, i don’t know how to fix it, it causes confusion, Thanks in advanceKind Regards

julie.accardo · Accepted Answer

Hello,For this request, I’d recommend creating a ticket with our support team at success@klaviyo.com. There is some account specific information that we will need to collect from you in order to proceed with possibly removing one of the accountscreated in error.Best,Julie

jdewitt85 · Answer

How do I go about removing a duplicate account now that Klaviyo’s support emails (support@klaviyo.com and success@klaviyo.com) are no longer available for use? I also do not have paid email support included in my plan at the moment. It appears my only method to get support is to use the virtual chat, which has not been trained on removing duplicate accounts.

Thanks,

Jason

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