We just got a new office number that we need to use for the two-factor code, but I don’t see any field in any of our settings that allows me to update that number?
Best answer by stephen.trumble
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How to change the phone number used for for two-factor?
+3
Userlevel 7
+60
Hey
Another great question! Have you seen the Help Center article on multi-factor authentication? While you can’t update the current two factor settings you can disable it and then set up MFA.
- Navigate to your organization name in the bottom left corner.
- Click Account & billing.
- Head to the Security tab.
- Uncheck the box to turn off multi-factor authentication.
- In the resulting modal, click Disable.
There is a section in the article i linked above that goes through the steps your company may need to make to reset it for everyone if MFA is a requirement.
Hope this helps!
+3
Wait, are you saying there’s no way to update a phone number? At all?
So if we lose access to that phone number with two-factor enable on one of our client’s accounts, we lose access to our entire business account?
To change the phone number for 2-Step Verification on the mobile apps:
Go to the More menu.
Select "Settings"
Select "Password & Security"
Click on "Change mobile phone"
Go through 3 steps to re-authenticate, change your mobile phone number, and enter the code to verify the new number.
Regards,
Rachel Gomez
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