How to edit Preference Pages?

  • 12 June 2021
  • 3 replies


On the preference page:, I can’t edit out an empty text box or change the text language. Please advice where I can do.


3 replies


Changing the language on your preference and opt-in related pages can be done under the list settings. At the bottom, there is a language option that will affect all of the boilerplate text that is on your forms: 


The text block with dashes around the edges will not appear on the preference pages that customers see, but is a placeholder for you to add text to if you would like. It is unable to be further deleted. Let me know if this helps!


Hi Jen,

Thank you for your response.
I could edit some of them. However, I still can’t do that. For example, the following part, Email.


Userlevel 7
Badge +48

Hello @applause,

Thank you for bringing this behavior to our attention! 

This behavior you are observing does seem odd and I’m going to flag it to our Product Team and Engineering team to investigate further. 

I’ll provide any updates I receive from my team members regarding this behavior. 

Thank you for being a member of the Klaviyo Community!