Solved

How to edit the "Confirm your subscription" email?

  • 5 November 2020
  • 12 replies
  • 2094 views

Badge

Dear community,

 

when a user is signing up for our newsletter, he automatically gets an email with the subject “Confirm your Subscription” and a link within the mail to confirm. I need to edit the content of the mail into German and add some features. Does anybody know how to do this?

Thanks and best wishes,


Marcel

icon

Best answer by sipcult 6 November 2020, 12:25

Solution: You can find the form under 

Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

View original

12 replies

Badge

solved

 

Userlevel 6
Badge +5

Thanks for letting us know you were able to get this resolved @sipcult! If you have any suggestions for future users who may have a question like this, feel free to share your tips and tricks! 

Badge

Solution: You can find the form under 

Lists & Segments > Newsletter > Subscribe & Preference Pages > Email Confirmation

Badge

I have another small issue instead: https://community.klaviyo.com/accounts-and-settings-2/how-to-resend-email-confirmations-200

Hi Klaviyo, 

Is it also possible to delete or adjust the email conformation mail? So the people don’t get the conformation email? 

Userlevel 5
Badge +4

Hello @Seizoenstunter,

You can edit the double opt-in confirmation email by navigating to the list that your subscribers are being added to, going to the Subscribe & Preference Pages at the top, and clicking into the Email confirmation option. Here, you can find the template to edit the double opt-in confirmation email that gets sent out to your subscribers when they signup to join a list. Keep in mind that since this confirmation email pertains to collecting a subscriber’s consent, only certain aspects of this email can be customized, as denoted by the boxes outlined by the dashed lines. You can learn more about editing these list specific subscribe and preferences pages from the Understanding Opt-in Related Pages for a List article. 

If you wish to disable the double opt-in confirmation email, you can do so by navigating to the specific list’s setting pages and enabling/selecting the Single Opt-In option for the list.  Double opt-in is highly recommended to minimizing abuse and preventing the accumulation of invalid or mistyped emails and phone numbers within your list. I would recommend taking a look at the Guide to The Double Opt-In Process guide to learn more about this process.

Hope this helps!

David

My question: is it possible to rename subject “Confirm your email” and for example the button “Yes, i want to subscribe” in the double-opt in emails? I did not found this feature.

Thanks for answer!

 

Userlevel 5
Badge +4

Hello @ibl_user,

Great question!

At this time, you would not be able to rename the subject line of the confirmation email from “Confirm your email” to something else. Nor would it be possible to adjust the “Yes, i want to subscribe” phrasing for the button. Because this email pertains to collecting consent, the phrase requires it to be as apparent as possible to your subscribers that they are sharing explicit consent to be joining your marketing list. For this reason, there are limited editing capabilities for this email. 

I hope this helps!

David

Hi dear team,

We’ve noticed there’s a lot of text in the email confirmation template that we cannot change.

Unfortunately, a lot of this text in German is not a very good translated which means some bad reputation for us when customers read the text. Currently, there’s no consistency in the “du” and “Du” (it should only be one of them - the modern form is to write it as “du”).

“Wenn Du du dich nicht für diesen Newsletter angemeldet hast oder nicht sicher bist, warum du diese E-Mail erhalten hast, musst Du du diese E-Mail nicht weiter beachten. Du wirst nur zum Newsletter angemeldet, wenn Du du auf den obigen Link klickst.

Falls Du du Fragen hast, kannst Du du auf diese E-Mail antworten. NAME bei email.

 

The last two sentences don’t really make much sense in German, so it should rather be:

“Falls du Fragen hast, kannst du gerne auf diese Mail antworten oder an info@mail.com schreiben.”

 

Is there a way how to change this?

I was also thinking if we can create our own email confirmation templates and implement them in Klaviyo. How can we do that?

 

Thanks a lot for your help!!

Best,
Tina

Userlevel 5
Badge +4

Hello @tina.merconic

Thanks for sharing your feedback with the Klaviyo Community!

At this time Klaviyo does not have the capability to allow you to fully create your own confirmation emails.

Really appreciate the feedback you’ve shared with us for the translation of the double opt-in disclaimer in German. I’ll share this input with our Product Team to take a look further into this matter! 

Thanks for being a member of the Klaviyo Community!

David

Hello @tina.merconic

Thanks for sharing your feedback with the Klaviyo Community!

At this time Klaviyo does not have the capability to allow you to fully create your own confirmation emails.

Really appreciate the feedback you’ve shared with us for the translation of the double opt-in disclaimer in German. I’ll share this input with our Product Team to take a look further into this matter! 

Thanks for being a member of the Klaviyo Community!

David

 

Thank you David for your quick response!

Thanks for forwarding the info with your product team. Can you please inform me once it’s done?

Have a great day!

Best,

Tina

Userlevel 5
Badge +4

Hello @tina.merconic,

I’ll be sure to update this thread when I have any available updates from our Product Team regarding rephrasing of the translated version of the double opt-in disclaimer message!

Have a great day!

David

Reply