How to edit the "Confirm your subscription" email?

Hi all, I also have an issue with the confirm your subscription email, however it not regarding the language.

I have chosen rounded corners on the edges. It works fine on the other notifications, but on the “confirm your subscription” email it remains its straight corners which makes it look rather off in regard to the other notifications, how can I make the corners rounded like the rest?

This must be fixable! Since this is a property changed within the customer profile, wouldn’t it be possible to send this property update within the url, e.g. in a custom mail template? I can’t code that myself, but properties are updated through links and events all the time.

Who is smart enough to do it?

That would mean a single opt-in list which than sends out the custom email template with the link to collect the constent and update the property to comply with GDPR. Doesn’t sound too hard...

I’m new to Klaviyo, and liking it a lot. But not being able to edit the wording on the Email Confirmation makes it near useless to me. The use of the word “subscription” means something else to my customers, where I offer coffee as one-time purchases, or as a coffee subscription (automatic repeat purchase). 

I’ve deliberately chosen to choose the language as “Sign Up” rather than “Subscribe” so that it’s crystal clear what a customer has done (NB. They get a email welcoming them to their “Subscription” when they take out a coffee subscription)

So rather than “Confirm Your Subscription” I would like to change it to “Confirm signing up to our newsletter”, and later on in the same email rather than “If you didn’t subscribe to this list...” I’d prefer something like “If you didn’t sign up for our newsletter...”

I very much like the idea of a double opt-in for all the positive reasons it provides, but if I can’t send this email confirmation using words that make sense to my customers, I’m going to have to fall back to a single opt-in

Hey @hanpet,

You certainly can change the button color to better align with your brand! You can update the button color under the Forms > Buttons > Background settings. 

David

Many thanks David! Just what i was looking for :) 

Hi, is this already fixed? Apparantly not? We are from The Netherlands and facing the same problem. We can only change the heading to Dutch, but cannot modify the English text in below, making it look very unprofessional / amateuristic.

Can we otherwise turn off this double confirmation mail somewhere? Honestly i don't understand, why people need two times to confirm if they want to subscribe, because they already did this when entering their mailadres and clicking OK to subscribe on the webpage. 

Please let us know on a solution to turn this off to modify this extra step. I Klaviyo is there only for the American people, we have to switch to a different service provider i guess...

Hey David,
thanks for your quick answer. Ok, I see, so with which subject line would the confirmation mail go out? Would it be an english one for all accounts or would it be in the language I’ve set up for each country account?
Thanks!
Aline

Hello everybody,
this thread of comments was really helpful to understand something more about the Confirmation email set up, but I do have another question.
Where can I set up the Subject line and Preview line of the Confirmation email?
Thanks a lot in advance
Aline

Hi David, we also urgently need to adjust the German translation. It doesn't work at all the way you have translated it by default. Please give us the opportunity to adapt the text modules.

Cheers

Jannis

Thank you David, will do.

I understand you want to be GDPR complaint, of course so do we. As templates have language in settings can’t we find a solution using default text/fields/templates which are filled based on the language of the template?

This way you stay in control, but give us the flexibility to use more than one language.

Warmest regards,

Peter

PS: If you need assistance with the transaltions, let me know

Hi David,

I'm in a similar situation ad Edgar where I first want to do all communication in Dutch and can’t change the fields. 

Hey David,

Currently I’m thinking to build all my e-mail newsletter on klaviyo, but without being able to have a proper German translation for the confirmation mail, that doesnt really make sense. Could you please check with the team asap, if they can make those changes? Otherwise we need to use another service, which I’d like to avoid.

Thanks!