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Hello community.

I'm migrating my website from Shopify to Wordpress, I changed practically everything manually, but it turns out that now when I enter my Klaviyo account, I never get the verification code to my institutional email. Could it be that I have changed the DNS so that they now point to my Wordpress? or other problem.

Will there be another solution to access my Klaviyo account?

I left 5 tickets to Klaviyo support, but none of them have been answered, that's why I'm here in the forum with my secondary account.

Regards

Hi @Nicolás Aguilera Castillo ,

Welcome to the Community.

The best way to access your account with these issues would be through Support. Apologies if you are seeing a delay in response but with the large log of tickets that do come in, I believe the team has responded to your case.

 

Apologies for the inconvenience and thanks for your patience.

Thanks @alex.hong .

There will be a possibility to do a follow-up type to the case number "1262538".

For example, that was the last ticket I sent to Klaviyo and they still haven't answered me or if they have answered me, I haven't received anything in my email that I want to access.

@Nicolás Aguilera Castillo ,

After checking with my colleagues in support, it appears you had marked that ticket as solved and clicked an article to close that ticket. I would advise you check your inbox and spam and also create a new ticket regarding your account issue.

Thank you @alex.hong .

I think I know where the problem is, I clicked on “yes, close my request”, thinking that it would just close the window, now I clicked on “no, I need help”.

Regards.

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