Hi @Nicolás Aguilera Castillo ,

Welcome to the Community.

The best way to access your account with these issues would be through Support. Apologies if you are seeing a delay in response but with the large log of tickets that do come in, I believe the team has responded to your case.

Apologies for the inconvenience and thanks for your patience.

Thanks @alex.hong .

There will be a possibility to do a follow-up type to the case number "1262538".

For example, that was the last ticket I sent to Klaviyo and they still haven't answered me or if they have answered me, I haven't received anything in my email that I want to access.

@Nicolás Aguilera Castillo ,

After checking with my colleagues in support, it appears you had marked that ticket as solved and clicked an article to close that ticket. I would advise you check your inbox and spam and also create a new ticket regarding your account issue.

Thank you @alex.hong .

I think I know where the problem is, I clicked on “yes, close my request”, thinking that it would just close the window, now I clicked on “no, I need help”.

Regards.