I registered for an account but typed in the wrong email address. Now I cant get in?

  • 14 September 2020
  • 1 reply

  • Anonymous
  • 0 replies

When I registered for an account with Klaviyo, I typed in the wrong email address, so now I can't receive the account confirmation email. How do I change this?


Best answer by cassy.lee 15 September 2020, 00:01

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Hi Shane, thanks for writing!
If you have access to the first Gmail account you signed up with, send the confirmation email there. Once the email is confirmed, you can navigate into the account to update your email address. This can be done in the account settings under Account > Contact Information > Personal.

If you don't have access to the account, the easiest fix is to create a new account under the correct address. For security reasons, we are not able to update the owner's email address on file.


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