A few months ago we cancelled our Klaviyo account but I now can’t unsubscribe from Klaviyo Community emails.
(Ironic given that Klaviyo is all about email best practice, right?)
First of all the “Unsubscribe” link in Klaviyo Community emails doesn’t work:
The “unsubscribe” link just points to https://community.klaviyo.com/settings/general which returns this page to logged out users:
In fact, once you land on this page you can’t even log in - clicking the Log In button does nothing due to jQuery errors:
So I go to the Klaviyo homepage and login to my (long cancelled) account, then re-attempt the Unsubscribe link from the email.
Success (kind of) - this is the page the “Unsubscribe” link takes me to:
...yep, no option to unsubscribe from Marketing emails (like the one I just received, it doesn’t fall into any of those categories) and no option to “Unsubscribe from all emails”. Weird.
I look for a “Delete my account” in Klaviyo Account settings. There isn’t one.
I know, I think - I’ll contact Klaviyo support to ask them to unsubscribe me. I click the Support link:
Am I missing something or is Klaviyo = Hotel California?
Best answer by DovView original