A few months ago we cancelled our Klaviyo account but I now can’t unsubscribe from Klaviyo Community emails.
(Ironic given that Klaviyo is all about email best practice, right?)
First of all the “Unsubscribe” link in Klaviyo Community emails doesn’t work:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/fd2b29a9-ae38-4de4-8b5b-56f88dbccda2.png)
The “unsubscribe” link just points to https://community.klaviyo.com/settings/general which returns this page to logged out users:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/66ad5acb-afb8-43b8-a3a1-3f058f00e934.png)
In fact, once you land on this page you can’t even log in - clicking the Log In button does nothing due to jQuery errors:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/24f3c0b7-6be0-47b5-95b5-c929edaed78b.png)
So I go to the Klaviyo homepage and login to my (long cancelled) account, then re-attempt the Unsubscribe link from the email.
Success (kind of) - this is the page the “Unsubscribe” link takes me to:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/d02f0070-4c51-42bd-92e3-e0525358027a.png)
...yep, no option to unsubscribe from Marketing emails (like the one I just received, it doesn’t fall into any of those categories) and no option to “Unsubscribe from all emails”. Weird.
I look for a “Delete my account” in Klaviyo Account settings. There isn’t one.
I know, I think - I’ll contact Klaviyo support to ask them to unsubscribe me. I click the Support link:
![](https://uploads-us-west-2.insided.com/klaviyo-en/attachment/5eb6f624-6509-48b2-a08c-3a737f045ae0.png)
Am I missing something or is Klaviyo = Hotel California?
Best answer by Dov
View original