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Inventory tracking issue with Shopify (Assistance Required)

  • October 14, 2024
  • 4 replies
  • 26 views

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Hello,
I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue.  I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old. 

Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?

Thank you!

Best answer by Taylor Tarpley

Hi @DShepherd

 

I have logged this request for you. Someone should be getting back to you via email about this, keep your eyes peeled! 

 

-Taylor 

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4 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • October 15, 2024

Hi @DShepherd,

 

Happy to help!

 

Is the issue  that you using inventory not tracked in Shopify so all your products are unpublished in Klaviyo?

 

I want to confirm this before moving forward helping you!

 

Thanks for participating in the Community!

-Taylor 


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  • Author
  • Contributor I
  • 2 replies
  • October 15, 2024


Thank you for getting back to me.

Yes, we don’t track inventory in our store, so our products are unpublished in Klaviyo.


Taylor Tarpley
Community Manager
Forum|alt.badge.img+60
  • Community Manager
  • 2148 replies
  • Answer
  • October 15, 2024

Hi @DShepherd

 

I have logged this request for you. Someone should be getting back to you via email about this, keep your eyes peeled! 

 

-Taylor 


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  • Author
  • Contributor I
  • 2 replies
  • October 15, 2024

Thank you for your help!