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Hello,
I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue.  I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old. 

Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?

Thank you!

Hi @DShepherd,

 

Happy to help!

 

Is the issue  that you using inventory not tracked in Shopify so all your products are unpublished in Klaviyo?

 

I want to confirm this before moving forward helping you!

 

Thanks for participating in the Community!

-Taylor 


Thank you for getting back to me.

Yes, we don’t track inventory in our store, so our products are unpublished in Klaviyo.

Hi @DShepherd. 

 

I have logged this request for you. Someone should be getting back to you via email about this, keep your eyes peeled! 

 

-Taylor 

Thank you for your help!

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