Hello,
I was encountering an issue where Klaviyo was not populating with my products from Shopify and realized that it’s an inventory tracking issue. I found a similar thread suggesting that I need customer service to alter a setting on the back end of my account so it doesn’t unpublish my products, but unfortunately I can’t reach an actual person via customer service since my account is too old.
Is it possible to get a ticket opened to do this for me, since the virtual assistant seems unable to actually assist me?
Thank you!
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Hi
Happy to help!
Is the issue that you using inventory not tracked in Shopify so all your products are unpublished in Klaviyo?
I want to confirm this before moving forward helping you!
Thanks for participating in the Community!
-Taylor
Thank you for getting back to me.
Yes, we don’t track inventory in our store, so our products are unpublished in Klaviyo.
Hi
I have logged this request for you. Someone should be getting back to you via email about this, keep your eyes peeled!
-Taylor
Thank you for your help!
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