Is Chat Broken? 11/22/2021

  • 22 November 2021
  • 1 reply

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  • Contributor I
  • 0 replies

I am trying to access the live chat (for a paid account) but am unable. Is this a temporary problem? 


Best answer by alex.hong 22 November 2021, 22:53

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Hey there @Les,

Welcome to the Community!

We’re seeing instances of customers who are unable to access live chat when clicking the “Start Chat” button on the support page. This has only been reported a few times in email but the issue seems to be isolated to Safari so far. I would try to log in via chrome browsers and clear all cookies/cache. Hope this helped!

Apologies for the inconveniences at this time,