Is it possible to appeal previously blocked accounts?

  • 21 July 2023
  • 1 reply


Hello community!

I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.

I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?

The brand is very similar to in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.

Thank you


Best answer by Taylor Tarpley 21 July 2023, 22:24

View original

1 reply

Userlevel 7
Badge +60

Hi there @OliEma


Welcome to the Community! Thanks for sharing your question with us! 


If the brand was already disabled from having an account with our Compliance team, then that is a finalized decision. We have a public list of content we do not allow to be sent through Klaviyo, including pharmaceutical products, seen on our Acceptable Use Policy. 


We apologize for the inconvenience!