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Is it possible to appeal previously blocked accounts?

  • 21 July 2023
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Hello community!

I’m an email marketer and recently a brand reached out saying that they’d like to start working on Klaviyo, but their account got blocked/denied because of their business model.

I wanted to ask: is there a way to appeal and change this decision or do they tend to be final? And if there is, would i need to get access to the brand Klaviyo account first to open a ticket?

The brand is very similar to https://www.forhims.com/ in terms of business model, they sell prescription treatments and have a team of professionals to prescribe them.

Thank you

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Best answer by Taylor Tarpley 21 July 2023, 22:24

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Hi there @OliEma

 

Welcome to the Community! Thanks for sharing your question with us! 

 

If the brand was already disabled from having an account with our Compliance team, then that is a finalized decision. We have a public list of content we do not allow to be sent through Klaviyo, including pharmaceutical products, seen on our Acceptable Use Policy. 

 

We apologize for the inconvenience!

-Taylor 

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