I have an urgent concern so I stayed up late specifically for the live chat but 4 hours have passed and it is still offline. I also sent an email but still no response. My concern is needed in the next 2 days. Is it a holiday today for Klaviyo staff hence the live chat and email support is not available?
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Hi
Welcome to the Community! I’m sorry you’re experienced a long wait time on a serious issue, happy to help!
Unfortunately, I do not believe a chat went through with your email, however, I can see that our support team has just responded to your email request and is sending you to the specific team you need to help with your request! Happy to see how our team will help you with your issue!
Thanks for participating in the Community!
-Taylor
Thank you so much, Taylor! My concern has been resolved now. Really appreciate the speedy action. 
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