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Issue Contacting Customer Service

  • 11 April 2024
  • 2 replies
  • 30 views

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I was told by a customer service agent that I should contact her to follow up on an issue about a billing error AFTER I proceeded in downgrading to a free account. She advised me to downgrade first. So I didn’t receive my credit, but now I’m UNABLE to email with the free account!! Any workaround you can suggest?

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Best answer by Kylie W 13 April 2024, 04:09

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Thank you! Issue resolved! 

Userlevel 5
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Hi @Jen Ritz 

Thank you for your question in the community and sorry to hear about that experience.

You can reach out to the support team about billing issues here, the team responding to these queries should be able to help you.

I hope this is of assistance.

Kylie

 

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