Klaviyo app for android says my email isn't registered

  • 17 December 2023
  • 1 reply



I can log into klaviyo on my chromebook, no problem, but when I download the app on my phone (I’ve tried two different phones, too) it just says that my email isn’t registered in their systems. And, of course it does, I log in to Klaviyo on chromebook all the time.


I really need to be able to work from my phone, and using the klaviyo web page on a phone is a literal nightmare, even worse if I try to access klavyio from inside the shopify app.


I really wish the Klaviyo app for phones would work. 


Anyone with the same problem?


Best answer by Taylor Tarpley 19 December 2023, 17:23

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1 reply

Userlevel 7
Badge +60

Hi @ingridanette


Welcome to the Community! Do you mind sharing what the app is called? Klaviyo doesn’t have an official app at this time.


We have received the feedback that accessing klaviyo from your phone isn’t the best experience. I am happy to share this feedback again 


Thank you for participating in the Community!