It's been 6 business days since I emailed Klaviyo's support team, but I haven't received a response. I even sent a second email with case number for any updates. But STILL NOTHING!
I've even listed my email priority as urgent.
This is the worst customer service I've ever experienced.
How long does it take for Klaviyo to respond to your emails, just wondering.
+60
Hi there
Welcome to the Community! I apologize you’ve waited so long to hear from our Support team!
I was able to take a peak at your ticket and saw that you are inquiring into why your billing jumped from $650 → $1,300. A possible reason for the upgrade could be that you had auto upgrade turned on in your account and you either did one of the following actions:
While you can downgrade your plan, downgrading always takes effect the following billing cycle. You will finish out your current month's plan before your plan changes. Thus, we do not refund downgrades, as stated in our Terms of Service.
I will reach out to our finance team team on your behalf and sorry again for this experience!
-Taylor
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