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Klaviyo Partner support

  • February 2, 2023
  • 7 replies
  • 563 views

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Hello, I have been working on Klaviyo for years but have only just got round to properly using my partner status.

 

I am wondering does anyone else have any issues with the partner support? When I send an email to the partner support email address it genuinely takes weeks for me to get a response.

 

Is there a live chat or option that I am missing?

Did this topic or the replies in the thread help you find an answer to your question?

7 replies

Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • February 2, 2023

Hi @Pixelrose

 

Welcome to the Community! Happy to her you’re using your partner resources and capabilities! 

 

Do you mean to say you’ve emailed the partner handle: partners@klaviyo.com and haven’t gotten any response? Unfortunately, no there is only a chat option for overall Klaviyo support, not partner specific. 

 

Thanks for participating in the Community!

-Taylor 


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  • Author
  • Contributor I
  • 1 reply
  • February 2, 2023

Hi Taylor, thanks for getting back to me. Yes thats the address I email. My last email was sent 25th of jan and no response. Not the first time this happened either :(


Taylor Tarpley
Community Manager
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  • Community Manager
  • 2148 replies
  • February 3, 2023

Hi @Pixelrose

 

I’m very sorry to hear that! I will get in touch with someone in the partner team to get more insight into what’s happening and circle back when I have news.

 

Thank you for your patience! 

-Taylor 


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  • Contributor I
  • 2 replies
  • May 18, 2023

Nothing has changed. 
Klaviyo gives great tools to partners but leaves them in silence for months, without providing answers to pretty important issues. 


Taylor Tarpley
Community Manager
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Hi @eCOMHUB

 

Thanks for sharing your experience, however, I’m sorry it’s been not as great so far, happy to help! 

 

Do you mind sharing when you reached out to the partners@klaviyo.com and what your issue is about? 

 

Thank you for your feedback! 

-Taylor 


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  • Partner - Gold
  • 5 replies
  • May 22, 2023
Taylor Tarpley wrote:

Hi @Pixelrose

 

Welcome to the Community! Happy to her you’re using your partner resources and capabilities! 

 

Do you mean to say you’ve emailed the partner handle: partners@klaviyo.com and haven’t gotten any response? Unfortunately, no there is only a chat option for overall Klaviyo support, not partner specific. 

 

Thanks for participating in the Community!

-Taylor 

hey, mailed 3 time in partner support, no reply. could you help me?


Taylor Tarpley
Community Manager
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Hi there @proecom

 

Would you mind starting a new topic detailing your issue?

 

Additionally, in that new thread, would you mind sharing when you reached out to the partners@klaviyo.com email handle?

 

Thank you! 

-Taylor