I’ve been having an issue with Klaviyo for some weeks now.
I will let you know the issue and then troubleshoots I’ve already done.
CMS Used: Shopify. Theme: Latest Version, Shopify 2.0
Problem: I’m creating and launching a campaign to my audience list. When people are clicking on the links, some of them are landing to a 404 page. Most are not. But it’s like 25% would be on the 404 page.
The page people are landing would look like: /collections/shirt/products/Y292ZXItY2 It’s the end that is interesting because for people who know Shopify, products pages don’t end like that.
Of course I tripled checked the email, and all the links are correct. When I sent preview to myself or other people, it’s working.
So overall, my issue is random.
What I did to troubleshoot:
- i’ve sent this morning another campaign, to a segment of my audience with Mailchimp. I hadn’t that issue. I used Mailchimp to test if the issue was from Klaviyo or Shopify.
- I don’t have the issue with my ads.
- i’m seeing the 404 only when the campaign is sent by Klaviyo
- I checked the settings and they’re the same than other accounts i’m using for other shops, where I don’t see the issue.
Do you have any idea where it can come from?
Best answer by OmarView original