I am using a paid account for our business and all of our clients are on paid accounts, as well. For the past week the Live Chat has been sending us to a Chatbot instead of a human agent. What is causing this? Is Live Chat gone or has something happened that is sending us to the chatbot and not a human?
This has been a bit of an issue as we’ve been trying to resolve a couple unique things for one of our clients.
Best answer by chloe.strangeView original