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LIVE CHAT - not working - is it just me?

  • 7 March 2023
  • 1 reply
  • 43 views

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It’s now been 4 days since I raised my first question needing help via email and I’m still none the wiser. So frustrating. And yes I’m on a paid plan.

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Best answer by chloe.strange 8 March 2023, 14:47

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Hi @International Elf Service

Thanks for being a part of our community. I checked in with the support team and confirmed that you were able to get in touch and have your issue resolved. I apologize for any inconvenience that this situation may have caused. The chat experience has recently changed as we’ve recently made some changes with the chatbot to help redirect you with the best resources. Essentially as you provide more context to your issue the chatbot will be able to connect you to the best possible resource. As always, thank you for the feedback! I have shared it with the team. 

~Chloe

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