Hi @International Elf Service, 

Thanks for being a part of our community. I checked in with the support team and confirmed that you were able to get in touch and have your issue resolved. I apologize for any inconvenience that this situation may have caused. The chat experience has recently changed as we’ve recently made some changes with the chatbot to help redirect you with the best resources. Essentially as you provide more context to your issue the chatbot will be able to connect you to the best possible resource. As always, thank you for the feedback! I have shared it with the team. 

~Chloe