Hi ​@danielpugh, 

Thanks for sharing this question with the Community! 

Are you able to go into the backend of your store’s script and see the Magento code? If so, you should be able to remove it. 

If not, I would reach out to the the Magento support team to confirm how to do this since they own the integration. 

Hope this helps! 

-Taylor 

Hi,

Thanks for the reply.

The JavaScript is added by the klaviyo module.

When the module is removed the JavaScript remains.

Unsure what you mean by the "backend of the stores script".  I have root admin and ssh access.  The script isn't evident in the filesystem so seems to be stored in the database somewhere as a block.  However it's not visible via the admin gui.

I would raise a support ticket with klaviyo, but this isn't possible without a subscription (ours has ended).

Hence asking here…

Dan

just to add to above in case anyone does know - im using magento 2.4.6p8

steps i have tried:

(1 - to install)

composer require klaviyo/magento2-extension
php bin/magento setup:upgrade

(2 - to uninstall)

bin/magento module:uninstall  Klaviyo_Reclaim --clear-static-content
php bin/magento setup:di:compile
php bin/magento setup:static-content:deploy -f en_US en_GB
php bin/magento cache:flush

i also tried disabling all functionality via the config section when installed prior to uninstall.

the remaining javascript i get starts like the below snippet… (where XXXX is our ID)

As mentioned i would raise a support ticket, but when logged in i get the message below:

Hi ​@Taylor Tarpley do you know an alternate way to get through to the Klaviyo magento module support team?  it would be really good to have this documented.  i have searched everywhere, and cannot find any further information on what do do.  Never had this level of difficulty/obscurity with other magento modules in the past.  Unsure why we are blocked from support assisting which obviously wouldnt be the case if we were on-boarding!